Should you feel that you and your family require support, the following services can provide you with practical, non-judgmental information, advice, confidential peer support and counselling.
Please consult your General Practitioner (GP) for further information and to ask for referrals if required.
If your life is in danger or a person is highly distressed, feeling unsafe and you think they are a risk to you or themselves, dial 000 for immediate assistance.
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Download: Support for families in Queensland (PDF)
National support services
The Salvation Army
The Salvation Army assists families experiencing a sudden crisis in need of financial assistance (Food, Referrals, Casework, Advocacy, Emergency Relief).
QLD: (07) 3001 6288
Lifeline
Lifeline provides a telephone and online service for anyone who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis.
13 11 14 (Operates 24/7)
1800 Respect
Dial for sexual assault, domestic and family violence counselling, information and referrals.
1800 737 732 (Operates 24/7)
Beyond Blue
Beyond Blue provides a confidential phone or online service offering support and counselling by trained mental health professionals.
1300 22 46 36 (Operates 24/7)
Blue Knot Foundation
Blue Knot Helpline and Redress Support Service provides specialist trauma counselling, support, information and referrals to adults who have experienced childhood trauma.
1300 657 380 (9am-5pm M-S)
Support services in Queensland
Mental Health Access Line
Is a confidential mental health triage service that provides the first point of contact to public mental health services.
1300 64 22 55 (Operates 24/7)
qld.gov.au/health/mental-health/help-lines
13 Health (13 43 25 84)
Is a confidential phone service where registered nurses provide health assessment and advice. The service also provides Child Health support and education.
13 43 25 84 (Operates 24/7)
qld.gov.au/health/contacts/advice/13health
Parentline
Is a confidential telephone service providing professional counselling and support.
1300 30 1300 (8am-10pm, M-S)
Regional Intake Service
A confidential telephone service that provides support and assistance if you have concerns about a child’s safety.
Between 9am-5pm:
Brisbane: 1300 682 254
South East: 1300 679 849
South West: 1300 683 390
Ipswich: 1800 316 855
North Qld: 1300 706 147
Far North Qld: 1300 684 062
Central Qld: 1300 703 762
After hours:
Queensland Child Safety Service (1800 177 135)
Family and Child Connect/Indigenous Family and Child Connect
A free telephone service that provides information and advice and can assist in connecting you with the support you need.
13 32 64 (8.30am-5.30pm, M-F)
Support for children and young people
Kids Helpline
Offers a free, confidential telephone and online counselling service for young people aged 5-25 years.
1800 55 1800 (Operates 24/7)
Bravehearts
Offers a free telephone service providing information, counselling and support to those affected by child sexual abuse.
1800 272 831 (8.30am-4.30pm M-F)
Act for Kids
Provides free therapy and support services to children and families who have experienced, or are at risk of, child abuse and neglect. They also provide support for parents and family members who may be feeling overwhelmed or unable to cope.
Australian Childhood Foundation
Provides support to children and families affected by abuse, family violence and neglect and offers counselling, therapeutic care, research activities and parenting education.
1300 381 581
Headspace
Provides free, confidential telephone or online mental health support to 12-25 year-olds or their families. Visit the website to find a headspace centre in your state. 1800 650 890
Reachout
Is an online service that provides information, support and resources about mental health issues for young people and their parents.
Learn more
If you are concerned about your child’s mental health or behaviour, speak to your GP. Your GP can provide you with an appropriate counselling referral or further information on any of the above services and more.
Please note, neither the Australian Federal Police nor the Australian Centre to Counter Child Exploitation recommends or endorses any of the listed services. This information is provided should you feel you require assistance or support.
