Support for families in Victoria


Should you feel that you and your family require support, the following services can provide you with practical, non-judgmental information, advice, confidential peer support and counselling.

Please consult your General Practitioner (GP) for further information and to ask for referrals if required.

If your life is in danger or a person is highly distressed, feeling unsafe and you think they are a risk to you or themselves, dial 000 for immediate assistance.

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Download: Support for families in Victoria (pdf)

National support services

The Salvation Army 

The Salvation Army assists families experiencing a sudden crisis in need of financial assistance (Food, Referrals, Casework, Advocacy, Emergency Relief).

VIC (03) 8873 5288


Lifeline provides a telephone and online service for anyone who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis.

13 11 14 (Operates 24/7)

1800 Respect 

Dial for sexual assault, domestic and family violence counselling, information and referrals.

1800 737 732 (Operates 24/7)

Beyond Blue 

Beyond Blue provides a confidential phone or online service offering support and counselling by trained mental health professionals.

1300 22 46 36 (Operates 24/7)

Blue Knot Foundation 

Blue Knot Helpline and Redress Support Service provides specialist trauma counselling, support, information and referrals to adults who have experienced childhood trauma.

1300 657 380 (9am-5pm M-S)


Support services in Victoria


Offers confidential peer support, information, advice and advocacy for the partner and family of a perpetrator of child sexual abuse and child exploitation material.

1300 590 589 (see website for hours)

Parentline Victoria

Is a telephone service offering confidential and anonymous counselling and support on parenting issues.

13 22 89 (Operates 8am-midnight, M-S)

Victorian Health and Human Services – Families and Children

Offers programs and services to support children, parents and families.

1300 650 172

SuicideLine Victoria

Is a free telephone service offering immediate professional support to people at risk of suicide, people concerned about someone else’s risk of suicide and people bereaved by suicide.

1300 651 251

Sexual Assault Crisis Line

Is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.

1800 806 292 (Operates 5pm-9am the next day, M-F and 24hrs S-S)


Support for children and young people

Kids Helpline

Offers a free, confidential telephone and online counselling service for young people aged 5-25 years.

1800 55 1800 (Operates 24/7)


Offers a free telephone service providing information, counselling and support to those affected by child sexual abuse.

1800 272 831 (8.30am- 4.30pm M-F)

Act for Kids

Provides free therapy and support services to children and families who have experienced, or are at risk of, child abuse and neglect. They also provide support for parents and family members who may be feeling overwhelmed or unable to cope.

Australian Childhood Foundation

Provides support to children and families affected by abuse, family violence and neglect and offers counselling, therapeutic care, research activities and parenting education.

1300 381 581


Provides free, confidential telephone or online mental health support to 12-25 year-olds or their families. Visit the website to find a headspace centre in your state. 1800 650 890


Is an online service that provides information, support and resources about mental health issues for young people and their parents.


Learn more 

If you are concerned about your child’s mental health or behaviour, speak to your GP. Your GP can provide you with an appropriate counselling referral or further information on any of the above services and more.


Please note, neither the Australian Federal Police nor the Australian Centre to Counter Child Exploitation recommends or endorses any of the listed services. This information is provided should you feel you require assistance or support.

Salvation army logoBeyond blue logo ACF logo Blue knot logo1800 Respect logo Bravehearts logoLifeline logo Headspace logo Kids help line logoReach out logo